At Wrapjoyful, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a return policy to make the process as seamless as possible. Please read our return guidelines carefully.

Eligibility for Returns

  • Items must be returned within 30 days from the date of delivery.
  • Products must be unused, undamaged, and in their original packaging with all included accessories.
  • Any items that have been altered, washed, or used are not eligible for returns.
  • Proof of purchase (order number, receipt, or confirmation email) is required for all returns.
  • Items marked as Final Sale or Non-Returnable are not eligible for returns.

Return Process

  1. Initiate a Return
    • Contact our customer service team at service@wrapjoyful.com with your order number and the reason for the return.
  2. Receive Return Instructions
    • Once your return request is approved, we will provide the return shipping address and further instructions.
  3. Ship the Item Back
    • Carefully package the item and include all original contents.
    • Customers are responsible for return shipping costs unless the item received was incorrect or defective.
  4. Inspection & Refund
    • Once we receive the returned item, our team will inspect it. If the return meets our policy criteria, a refund will be issued to the original payment method within 5-7 business days.

Non-Refundable Situations

  • Items returned without prior approval.
  • Items that are not in their original condition or missing parts.
  • Packages lost due to incorrect shipping addresses provided by customers.
  • Returns initiated beyond the 30-day window.

Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please email us at service@wrapjoyful.com within 7 days of delivery. Include photos of the product and packaging for a quicker resolution. We will arrange a replacement or issue a full refund.

Return Shipping Costs

  • Customers are responsible for return shipping fees unless the return is due to our error (wrong or defective item).
  • We do not provide prepaid return labels. Customers must arrange their return shipping.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.

Refund Processing Time

  • Once approved, refunds will be processed within 5-7 business days and credited to the original payment method.
  • Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

For any further questions regarding returns, please contact us at service@wrapjoyful.com.